Privacy Policy
Not Real Life – Privacy Policy
Last updated: [14/03/26]
At Not Real Life, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or purchase our products.
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1. Who We Are
Not Real Life is a clothing brand based in the United Kingdom. For the purposes of data protection laws, Not Real Life is the 'data controller' responsible for your personal data.
Contact:
Email: [notreallifelondon@gmail.com]
2. Information We Collect
We may collect the following types of personal data:
Information you provide directly
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Name
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Billing and shipping address
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Email address
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Phone number
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Payment details (processed securely through third-party providers)
Information collected automatically
When you use our website we may collect:
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IP address
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Device type
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Browser type
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Pages visited
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Time spent on pages
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Referral source
This information is collected through cookies and analytics tools.
3. How We Use Your Information
We use your data to:
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Process and deliver orders
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Provide customer support
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Improve our website and services
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Send order confirmations and updates
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Send marketing emails (only with your consent)
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Detect fraud and maintain security
4. Legal Basis for Processing
Under the UK GDPR, we rely on the following legal bases:
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Contract – to process orders and payments
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Legitimate interest – to improve our website and services
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Consent – for marketing communications and optional cookies
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Legal obligation – for tax and accounting requirements
5. Sharing Your Data
We may share your data with trusted third parties such as:
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Payment processors (e.g. PayPal)
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E-commerce platforms (e.g. Wix, Shopify)
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Delivery companies
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Email marketing providers
These providers only process data necessary to perform their services.
6. Data Retention
We keep your personal data only for as long as necessary to fulfil the purposes we collected it for, including legal and accounting obligations.
7. Your Rights
Under UK data protection laws, you have the right to:
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Access your personal data
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Correct inaccurate data
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Request deletion of your data
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Restrict or object to processing
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Withdraw consent for marketing at any time
To exercise your rights, contact us at: [notreallifestore.com].
8. Security
We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse.
9. Changes to This Policy
We may update this policy from time to time. The latest version will always be available on our website.
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Cookie Policy
Not Real Life – Cookie Policy
Last updated: [14/03/26]
This Cookie Policy explains how Not Real Life uses cookies and similar technologies when you visit our website.
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1. What Are Cookies?
Cookies are small text files placed on your device when you visit a website. They help websites function properly and improve user experience.
2. Types of Cookies We Use
Essential Cookies
Required for the website to function properly, such as:
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Shopping cart functionality
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Secure checkout
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Account login
These cannot be disabled.
Analytics Cookies
These help us understand how visitors use our website so we can improve it. For example:
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Pages visited
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Time spent on pages
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Traffic sources
Tools may include services like Google Analytics.
Marketing Cookies
These cookies may be used to:
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Show relevant ads
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Track advertising performance
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Measure marketing campaigns
They are only used with your consent.
3. Managing Cookies
You can control or disable cookies through:
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Your browser settings
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Our website cookie banner
Please note that disabling some cookies may affect website functionality.
4. Changes to This Cookie Policy
We may update this policy occasionally to reflect changes in technology or law.
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Terms & Conditions
Not Real Life – Terms and Conditions
Last updated: [14/03/26]
These Terms and Conditions govern your use of the Not Real Life website and the purchase of our products.
By using this website, you agree to these terms.
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1. About Us
Not Real Life is a clothing brand based in the United Kingdom selling apparel and related products online.
2. Orders
When you place an order:
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You confirm that all information provided is accurate.
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All orders are subject to availability.
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We reserve the right to cancel or refuse any order.
Once an order is placed, you will receive an order confirmation email.
3. Pricing
All prices are displayed in GBP (£) unless stated otherwise.
Prices may change at any time without notice.
Taxes and shipping fees will be calculated at checkout.
4. Payment
We accept payments through secure payment providers such as:
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Apple Pay & Google Pay
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PayPal
Payment must be received before goods are shipped.
5. Shipping
Delivery times may vary depending on your location.
Not Real Life is not responsible for delays caused by:
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Courier services
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Customs processes
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Unforeseen circumstances
6. Returns & Refunds
Customers may request returns or exchanges in accordance with UK consumer law.
Items must:
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Be returned within 14 days of receipt
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Be unworn and in original condition
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Include original packaging
Refunds will not be issued, Store credit equivalent to the value of the product will be available given the circumstance that "said" item cannot be replaced due to insufficient stock.
7. Intellectual Property
All content on this website, including:
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Logos
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Designs
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Images
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Graphics
are the intellectual property of Not Real Life and may not be used without permission.
8. Limitation of Liability
To the fullest extent permitted by law, Not Real Life shall not be liable for indirect or consequential damages arising from use of our website or products.
9. Governing Law
These Terms are governed by the laws of England and Wales.
Any disputes shall be subject to the jurisdiction of the courts of England and Wales.
10. Changes to Terms
We may update these Terms at any time. Continued use of the website indicates acceptance of any changes.